Refund policy

Return & Refund Policy

Effective Date: March 20, 2026

Thank you for shopping with Mundu it!. We want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, your item must be:

Unused and in the same condition you received it
In its original packaging
Accompanied by proof of purchase (order confirmation or receipt)

Items that cannot be returned:

Sale or clearance items (unless defective)
Gift cards
Items marked as final sale
Perishable goods
Intimate or sanitary products
Hazardous materials
Items that have been used, altered, or damaged by the customer

How to Start a Return

Contact us at support@munduit.com with your order number and reason for the return.
We will respond within 2 business days with return instructions and a return shipping address.
Pack the item securely in its original packaging and ship it to the provided address.

Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

Approved refunds will be processed to your original payment method within 5–10 business days.
Partial refunds may be issued for items that show signs of use or are not in original condition.
Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Please note that your bank or credit card company may take additional time to post the refund to your account.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us at support@munduit.com and we will arrange it as quickly as possible.

Shipping Costs for Returns

Our error or defective item: We will provide a prepaid return shipping label at no cost to you.
Change of mind or other reasons: The customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with:

Your order number
A description of the issue
Photos of the damaged or defective item

We will arrange a replacement or full refund, including shipping costs.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

Check your bank or credit card account again.
Contact your bank or credit card company — processing times can vary.
If you've done all of this and still haven't received your refund, contact us at support@munduit.com.